My writing!

Services and Experiences is my passion. Read about my journey below.

Navigating London's Heart: A Journey through TfL's Impact and Innovations in Service Design

Every Journey Matters”: It’s a mantra that resonates deeply within the intricate web of London’s transport system. The Transport for...

The return process of retail shops: Navigating Costs, Environmental Impact, and Strategies for Improvement

In an era where online shopping has become a norm, the return process of retail shops remains a significant aspect of the consumer...

Reviving the Ride: The Surprising Comfort of Bus Travel

In the age-old debate of train versus bus, the train has long been hailed as the superior option — faster, more comfortable, and...

Navigating the Five Guys Experience: Unveiling Layers of Service Design Complexity

Now I am genuinely puzzled; what exactly is the deal with Five Guys? The brand’s image revolves around the promise of quality, delicious...

Liam Kelman